The shipment ETA on 26-MAY, CNEE exchanged D/O on 27-MAY, and the free storage started on 28-MAY.
After we contacted CNEE’s transportation, they picked up cargo on 28-MAY.
In this case, I don’t know how come they said we release the cargo too late. The arrival date is earlier than per-alert 1 day and the cargo is released 1 day after arrived.
Please explain to shipper that the ETA on pre-alert is estimated and it is not confirmed, because the arrival date maybe have 1-2 days delay or earlier.
The free storage period normally will started after 1-2 working days form arrival date.