Provide over the top customer service.
Resolves and tracks delivery issues including research and communications to customers and Independent Contractors.
Monitors complaints and critical complaints resolutions, and provides daily updates to delivery partners.
Implements communication plans in order to address customer service issues
Provides system reports as requested for delivery partners.
Administers alternate product records and billing statements
Approves single copy returnsand generates single copy system reports.
Updates vendors’ systems with returns and other data as necessary.