The use of control charts, pareto diagram and cause-and-effect diagrams
These are among the most important tools that are use in administration of quality.
The control charts will be used in order to monitor the ongoing process of implementation of the quality improvement measures. They can be used to predict the expected outcome of the quality improvement measures and to determine the stability of the whole process.
The cause and effect diagram can be sued to diagnose a quality problem in the hotel as it act as a first step in solving problem through generation of a list of the possible causes of the problem. At the minimum the cause and effect diagram will help to understand the problem and come up with list of solutions (Kaplan and Norton, 1996).
The pareto chart will be useful in helping the organization to identify the quality issue that is of great concern to the hotel. It will also the hotel to minimum source are causing majority of the problem and which are the possible solution that can be used to achieve the greatest possible improvement for the quality problem.
Therefore these tools will be important in monitoring the process of quality improvement in the hotel.