Dear Alina Shushtanova,
Greetings from Citrus Sukhumvit13,
Thank you for your email. I acknowledged your below message.
However, this case is extremely against our partnership agreement, I understand that this case is specifically requested from your end and hope this is the last one.
As you knew the hotel honors our business relationship and we are pleased to hear from you if you need any further assistance from our end in the future.
Please inform your guest again that the charge (1,699 THB) will be refunded following the bank policy of 7 - 10 working days.
Wish you have a good day.