RL.3.1 # of complaints regarding missing environmental documentation
The number of products released without proper environmental documentation as a percent of total products released
• sM1.6 Release Product to Deliver
RL.3.2 # of recordkeeping related NOVs
The number of recordkeeping related regulatory violations received per year
• sM1.6 Release Product to Deliver
RL.3.4 % correct material documentation
The percent of total shipments that include the correct environmental documentation
• sD1.10 Pack Product
• sD2.9 Pick Product
• sD3.8 Receive Product from Source or Make
RL.3.5 % Error-freeReturns Shipped
% Error-free Returns Shipped
• sSR1.5 Return Defective Product
• sSR2.5 Return MRO Product
• sSR3.5 Return Excess Product
RL.3.6 % Identified MROProducts ReturnedTo Service
% Identified MRO Products Returned To Service
• sSR2.2 Disposition MRO Product
RL.3.7 % Item LocationAccuracy
% Item Location Accuracy
• sD4.5 Fill Shopping Cart
RL.3.10 % of Excess Product Returns Delivered Complete to the Designated Return Center
Correct destination, according to the schedule, with the correct part and documentation
• sSR3 Source Return Excess Product
• sDR3 Deliver Return Excess Product
RL.3.11 % of Faultless Invoices
The number of invoices processed without issues and or errors divided by the total number of
invoices. Examples of potential invoice defects are: Change from customer purchase order without
proper customer involvement Wrong Customer Information (e.g., name, address, telephone number) Wrong Product Information (e.g., part number, product description) Wrong Price (e.g.,
discounts not applied) Wrong Quantity or Wrong Terms or Wrong Date
• sD1.15 Invoice
• sD2.15 Invoice
• sD3.15 Invoice
RL.3.12 % Of Faultless Installations
Number of Faultless Installations divided by Total
Number of Units Installed.
• sD1.14 Install Product
RL.3.13 % of MRO returnsdelivered to thecorrect serviceprovider location
• sDR2 Deliver Return MRO Product
% of MRO returns delivered to the correct service provider location, within schedule, with the correct part and documentation
RL.3.14 % of products meeting specified environmental performance requirements
The number of products that meet desired environmental performance specifications as a per cent of total products produced
• sM2.6 Release Finished Product to Deliver
RL.3.15 % of products with proper environmental labeling (if required)
The number of products with proper environmental labels in place as a per cent of total products produced
• sM2.6 Release Finished Product to Deliver
RL.3.16 % of suppliers meeting environmental metrics/criteria
Number of suppliers that completely meet agreement environmental criteria divided by the total number of suppliers used.
• sD1.7 Select Carriers and Rate Shipments
• sD2.7 Select Carriers and Rate Shipments]
RL.3.17 % of suppliers with an EMS or ISO 14001 certification
Percent of suppliers used that have a validated
Environmental Management System or ISO 14000 certification
• sS3.2 Select Final Supplier and Negotiate
RL.3.18 % Orders/ Lines Processed Complete
The number of orders / lines that are processed complete divided by the total orders / lines processed within the measurement period
• sS1.2 Receive Product
• sS2.2 Receive Product
• sS3.4 Receive Product
RL.3.19 % Orders/ Lines Received Defect Free
The number of orders / lines that are received defect free divided by the total orders / lines
processed in the measurement period.
• sS1.3 Verify Product
• sS2.3 Verify Product
• sS3.5 Verify Product
RL.3.20 % Orders/ Lines Received On-Time To Demand
Requirement
The number of orders / lines that are received ontime to the demand requirements divided by the total orders / lines for the demand requirements in the measurement period
• sS1.2 Receive Product
• sS2.2 Receive Product
• sS3.4 Receive Product
RL.3.21 % Orders/ lines received with correct content
Percent of orders or lines received that have the correct material content as specified in the product design specs and supplier agreements.
• sS1.3 Verify Product
• sS2.3 Verify Product
• sS3.5 Verify Product
RL.3.22 % Orders/ lines received with correct packaging
Percent of orders or lines received that are packaged correctly with the right type and quantity of packaging material.
• sS1.2 Receive Product
• sS2.2 Receive Product
• sS3.4 Receive Product
RL.3.23 % Orders/ Lines Received with Correct Shipping
Documents
The number of orders / lines that are received ontime with correct shipping documents divided by the total orders / lines processed in the measurement period
• sS1.2 Receive Product
• sS2.2 Receive Product
• sS3.4 Receive Product
RL.3.24 % Orders/lines received damage free
The number of orders / lines that are processed damage free divided by the total orders / lines processed in the measurement period
• sS1.3 Verify Product
• sS2.3 Verify Product
• sS3.5 Verify Product
RL.3.25 % Product Transferred On-Time to Demand
Requirement
The number of product orders / lines that are transferred on-time to demand requirements
divided by the total orders / lines transferred in the measurement period
• sS1.4 Transfer Product
• sS2.4 Transfer Product
• sS3.6 Transfer Product
RL.3.26 % Product Transferred without Transaction Errors
The number of transactions processed without error divided by the total transactions processed in the measurement period.
• sS1.4 Transfer Product
• sS2.4 Transfer Product
• sS3.6 Transfer Product
RL.3.27 % Schedules Changed within Supplier's Lead Time
The number of schedules that are changed within the suppliers lead-time divided by the total number of schedules generated within the measurement period
• sS1.1 Schedule Product Deliveries
• sS2.1 Schedule Product Deliveries
• sS3.3 Schedule Product Deliveries
RL.3.28 % Shipping Schedules that Support Customer Required Return by Date
% Shipping Schedules that Support Customer Required Return by Date
• sSR1.4 Schedule Defective Product Shipment
• sSR2.4 Schedule MRO Shipment
• sSR3.4 Schedule Excess Product Shipment
RL.3.31 Compliance Documentation Accuracy Percentage of compliance documentations are
complete, correct, and readily available when and how expected by customer, Government and other supply chain regulatory entities. Compliance documentation includes material safety data sheets.
• sM1.4 Package
• sM2.4 Package
• sM3.5 Package
• sD1.11 Load Vehicle and Generate Shipping Documents
• sD2.11 Load Product & Generate Shipping Docs
• sD3.11 Load Product & Generate Shipping Docs
RL.3.32 Customer Commit Date Achievement Time Customer Receiving
Percentage of orders which is received on time as defined by the customer
• sD1.13 Receive and verify Product by Customer
• sD2.13 Receive and verify Product by Customer
• sD3.13 Receive and verify Product by Customer
RL.3.33 Delivery Item Accuracy Percentage of orders in which all items ordered are the items actually provided, and no extra items are provided
• sD1.2 Receive, Enter, and Validate Order
• sD1.4 Consolidate Orders
• sD1.11 Load Vehicle and Generate Shipping Documents
• sD1.12 Ship Product
• sD1.13 Receive and verify Product by Customer
• sD2.2 Receive, Configure, Enter and Validate Order
• sD2.4 Consolidate Orders
• sD2.11 Load Product & Generate Shipping Docs
• sD2.12 Ship Product
• sD2.13 Receive and verify Product by Customer
• sD3.3 Enter Order, Commit Resources & Launch Program
• sD3.6 Route Shipments
• sD3.11 Load Product & Generate Shipping Docs
• sD3.12 Ship Product
• sD3.13 Receive and verify Product by Customer
RL.3.34 Delivery Location Accuracy Percentage of orders which is delivered to the correct location and customer entity
• sD1.2 Receive, Enter, and Validate Order
• sD1.4 Consolidate Orders
• sD1.11 Load Vehicle and Generate Shipping Documents
• sD1.12 Ship Product
• sD1.13 Receive and verify Product by Customer
• sD2.2 Receive, Configure, Enter and Validate Order
• sD2.4 Consolidate Orders
• sD2.11 Load Product & Generate Shipping Docs
• sD2.12 Ship Product
• sD2.13 Receive and verify Product by Customer
• sD3.3 Enter Order, Commit Resources & Launch Program
• sD3.6 Route Shipments
• sD3.11 Load Product & Generate Shipping Docs
• sD3.12 Ship Product
• sD3.13 Receive and verify Product by Customer
RL.3.35 Delivery Quantity Accuracy Percentage of orders in which all quantities received by the customer match the order quantities (within mutually agreed tolerances)
• sD1.2 Receive, Enter, and Validate Order
• sD1.4 Consolidate Orders
• sD1.11 Load Vehicle and Generate Shipping Documents
• sD1.12 Ship Product
• sD1.13 Receive and verify Product by Customer
• sD2.2 Receive, Configure, Enter and Validate Order
• sD2.4 Consolidate Orders
• sD2.11 Load Product & Generate Shipping Docs
• sD2.12 Ship Product
• sD2.13 Receive and verify Product by Customer
• sD3.3 Enter Order, Commit Resources & Launch Program
• sD3.6 Route Shipments
• sD3.11 Load Product & Generate Shipping Docs
• sD3.12 Ship Product
• sD3.13 Receive and verify Product by Customer
RL.3.36 Fill Rate The percentage of ship-from-stock orders shipped within 24 hours of order receipt. For services, this metric is the proportion for services that are filled so that the service is completed within 24 hours
• sP1.3 Balance Supply Chain Resources with SC Requirements
• sP4.4 Establish Delivery Plans
• sM1.3 Produce and Test
• sD1.3 Reserve Inventory and Determine Delivery Date
• sD1.9 Pick Product
RL.3.37 Forecast Accuracy Forecast accuracy is calculated for products and/or families for markets/distribution channels, in unit measurement. Common calculation (Sum Actuals - Sum of Variance) / Sum Actuals to determine percentage error. *monitoring the delta of Forecast Accuracy over measured time periods can determine success rates.
• sP1.1 Identify, Prioritize and Aggregate Supply Chain Requirements
• sP2.1 Identify, Prioritize and Aggregate Product Requirem