Travel Hub is an inbound tour operator and travel agency specializing in travel services in Thailand. We are bounded and licensed by the Tourist Authority of Thailand and have offices in both Bangkok and Chiang Mai. Since we have real offices, we are not another faceless and generic online tour broker. Travel Hub was founded in 2005, beginning its operations in Chiang Mai as a tour and travel agency. We started operating our own tours in 2007, first in Chiang Mai, and then quickly expanding to Bangkok and Pattaya. Today, Travel Hub continues to thrive as an important contributor to the travel industry in Thailand as it acts as an agent for partner trekking and tour operators, which functions alongside to its own tour operating activities.
arrow 1. Travel Hub as a Tour Operator
Travel Hub is an inbound tour operator and travel agency specializing in travel services in Thailand. We are bounded and licensed by the Tourist Authority of Thailand and have offices in both Bangkok and Chiang Mai. Since we have real offices, we are not another faceless and generic online tour broker. Travel Hub was founded in 2005, beginning its operations in Chiang Mai as a tour and travel agency. We started operating our own tours in 2007, first in Chiang Mai, and then quickly expanding to Bangkok and Pattaya. Today, Travel Hub continues to thrive as an important contributor to the travel industry in Thailand as it acts as an agent for partner trekking and tour operators, which functions alongside to its own tour operating activities.
arrow 2. Travel Tub as a Travel Agency
Travel Hub was first launched as a travel agency in Chiang Mai, where it still maintains a thriving business and offers its full range of services at the easy to find main office near Taphae Gate. Some of our services are also available online and we do welcome any question about our travel services which can be asked via the form on our website. Our travel agency onsite services are currently only available in Chiang Mai as we do not yet offer these in either Bangkok or Pattaya.
arrow 3. Travel Hub as a Tour Agency
Travel Hub is currently maintaining contract agreements with more than 60 tour, activity and trek operators. The activities we offer include tours, treks, adventure sports, dinner shows and cooking classes. At Travel Hub, we focus on quality; we therefore offer only the best in each category. We have a strict policy of maintaining partnerships with tour operators that consistently provide a top level service. We monitor our partner operators by doing the following:
A member of our staff carefully inspects every tour we sell. We actually physically take-part in the specific tour as a normal customer after which we write a report and make a decision.
Once a specific tour operator has been accepted, we continue to monitor its performance by handing feedback forms to all customers who participate on a tour. If a company wishes to continue doing business with us, they must maintain a high level of customer feedback. Every customer has the opportunity to rate their tour.
We monitor independent review sites and use the general feedback in order to make an assessment.
If a tour operator cannot maintain the high level we require, we will refuse to partner with them. Another policy we have to always sell the tour at the same price the operator does, or when the operator permits it, at a discounted rate.
The Travel Hub team consists of highly qualified staff made up of Thais and non-Thais alike. Our operations are run with the help of our support staff that currently numbers at 9 people, although our TAT licensed guide staff numbers at 30 members working in 3 locations; Chiang Mai, Bangkok and Pattaya. We are fully licensed and bonded through TAT (Tourist Authority of Thailand) to sell our services via our website and to accept online payments. It’s important to note that Travel Hub is one of only few Bangkok and Chiang Mai companies that can boast of this. The majority of online travel companies in Bangkok and Chiang Mai are actually operating outside the terms dictated by their TAT license and cannot provide protection for your payment. Be assured that you are fully protected when making an online payment with Travel Hub!!!