We are sorry but we need our booking ID which is 9 numbers to
find the booking with our system.
Please send us the booking ID and we will be able to assist
the customer.
Please reply this email without changing the subject if you know
the booking ID.
Or please reply the original email from previous agent (Mr. Jun Chi)
without changing the subtitle if you do not know it.
Kindly provide your FULL NAME and JOB TITLE as well
when you email us.
Your quick response will be much appreciated.
Also please DO NOT touch email subject when you reply email.
Sorry for our inconvenience.