Dear Ms.Velvet,
Thank you or you email concerning your shipment of the statue.
We are sorry to say that our shipment of the statue sets received by you was greatly damaged. We are at a loss to understand this. Nevertheless our new the statue sets will reach you in time.We should be very much obliged if you would return the damaged sets to us at your earliest convenience.
Please accept our apologies for the inconvenience.
We look forward to doing business with you again in future.