Worker
potential
cannot say during their conversations.
can contact potential customers
Policy
what exactly they can and cannot say during their conversations.
Your ethics policy also should make it clear that your workers must treat clients and customers fairly and honestly. This means prohibiting employees from lying to potential clients or providing them with misleading information. Employees shouldn’t hide the true price of a service, policy or product in an effort to trick customers into signing up. They also shouldn’t promise more than their service or product can deliver. Employees should never bully or harass potential clients. Your ethics policy should state how often your workers can contact potential customers, at what times of the day and what exactly they can and cannot say during their conversations.