9. Using technical jargon when talking to customers. You do not need to talk down to your customers, but it is helpful to use language they understand when explaining company policies and procedures. Leave the technical jargon for your coworkers.
9. Using technical jargon when talking to customers. You do not need to talk down to your customers, but it is helpful to use language they understand when explaining company policies and procedures. Leave the technical jargon for your coworkers.