Thank you very much for your kind purchase. I know this is extremely frustrating, but I'd have to report this to you.
When we were preparing for the shipping of the item, we went on to perform quality check on the item as usual.
However, we noticed that the item is broken due to production errors. It is completely against our policy to sell
damaged goods to our dear customers and since this is the last item in our stock, we cannot find any replacement
until we get the new one from the manufacturer May take 3-7 working days. I deeply apologize for not being able to service you this time and
I'm sorry for your loss of your valuable time. I appreciate your understanding and hope this won't trouble you too
much.
Once again, thank you for shopping. As a side note, the 100% full refund has been issued to your PayPal account.
Please check your Paypal account in 48 hours.
Hope we have chance to serve you again.
If you have any questions, please feel free to contact me, I will try my best to fix it for you.