A: Good morning. Morgan & Jones. How may I help you?
B: Oh, good morning. I’d like to speak to Ms Jones please.
A: I’m afraid Ms Jones is not in at the moment.
B: When do you expect her back?
A: If she is not delayed, in approximately half an hour.
B: Could you please ask her to call me back?
A: Certainly. Who’s calling please?
B: My name is Jane Smith. I’ve consulted Ms Jones before.
A: Does she have your number?
B: Yes, I believe she does. However, maybe I should give it to you just in case.
A: Yes, that would be best. Hold on please while I find a pen.
…..
A: Alright. Go ahead please.
B: My number is 01688 908075.
A: Let me read that back to you: 01688 908075.
B: That’s correct.
A: Sorry. I didn’t quite catch your name. Could you spell it for me please?
B: Of course. My first name is Jane: J-A-N-E, and my surname is Smith: S-M-I-T-H.
A: O.K. I’ve made a note of that. I’ll ask Ms Jones to call you back as soon as she returns.
B: Thank you very much. Goodbye.
A: My pleasure. Goodbye.