The success of a TQM program first of all depends on
management practices. TQM is a culture and philosophy
that must permeate an organization as the method of management.
It can thrive only under a senior management
that establishes TQM as a top priority. This commitment
must be coupled with a thorough understanding of TQM.
Only if supported by this commitment and understanding,
can senior management lead the company toward the
realization of higher quality in its undertakings