Great managers are able to regulate their emotions -- especially as it relates to representing and serving as an example of the company’s values. They do so, as they realize they serve as a megaphone for the values of the company and handle this responsibility with a high degree of character and maturity.
Internally, exceptional managers consistently fly above the noise and don’t get caught in emotional traps. They know that if they really feel frustrated, it is best to go for a walk. They don’t over-react and lose their cool in the office.