n July 1999, Carly Fiorina arrived as new CEO of Hewlett-Packard with overly ambitious expectations and projected doubledigit growth that did not materialize: The company had turned from an agile and innovative organization to a slow-moving bureaucracy that could not justify such predictions. Perhaps Fiorina’s eagerness to succeed kept her from realizing the magnitude of the problems that would have to be resolved to generate that kind of revenue growth. Her reorganization and restructuring of HP compounded those problems, creating frustration and confusion where efficiency and effectiveness were needed.