I often say positive things about this hotel to other people
I Intend to deal with this hotel during the coming period
Non price sensitivity
I will pay any price requested this hotel even if the prices of other hotels less
I will not deal with any competitor hotel offers lower prices
Low prices in competitors hotels will not lead me to switch to it.
The price not represents any importance to me when dealing with this hotel
I will not switch to any competitor hotel if I face a problem in dealing with this hotel
Complaint behavior
If I have a problem in dealing with this hotel, I will not move my complaint to the Ministry of Tourism.
If I have a problem in dealing with this hotel, I will not move my complaint to customers close to me.
If I have a problem in the service provided by this hotel, I will transfer them directly to the workers.
Percentage of explained variance
Eigen values
Reliability (alpha)