Hello Summoner,
Sorry to keep you waiting! Now let my thunder attacks crush all your worries!
I apologize for the inconvenience regarding this matter, Summoner. If I may ask, did you try playing using a different device than the one that you mainly use? If yes, then kindly try to try restart the game after you've made sure that there are no background applications running and that your internet connection is stable.
If you're still unable to access the game after, please send us another ticket so we can investigate further.
I have to go back to my training now. My quest to become stronger is never-ending! If you need help with anything else, just contact us again.
Best regards,
Brave Frontier Team - Eze