In the company's early days Michael Dell was said to hang around mostly with the company's engineers. He was so shy that some employees thought he was stuck up because he never talked to them. However people who worked with him closely described him as a likable young man who was slow to warm up to strangers. He was a terrible public speaker and wasn’t good at running meetings. A business week reporter labeled him of which relied on networks of resellers, were estimated to cost 15 to 20 percent more than dell severs. However, analysts were skeptical about whether dell could provide the same quality of service and support to server customer that resellers could. To counter that perception, dell had bolstered its field sale and support staff to 600 employee and in house consulting group to assist customers. For customers that required extensive system support and integration, dell partnered with systems experts that were not resellers, such as electronic data systems and Arthur Andersen