These are:
1. Order Condition: Lack of damage to orders.
2. Product Quality: How well products work after they are received.
3. Order Discrepancy Handling: How well the firm handles problems in orders after they arrive.
4.Timeliness:Whether orders arrive at the customer location when promised.
5. Order Accuracy: How closely shipments match the customer’s order upon arrival.
6. Security Compliance: How well products flow through security constraints, such as CSI and C-TPAT in the United States.