Conclusion
This netnographic study identified brand communities within Facebook fan sites in the US,
UK, and Ireland as well as the roles participants take within these communities. The
conversations studied show how brides identify themselves within communities and interact
with one another. The central findings research indicate:
• Wedding Facebook fan pages attract a wider audience than just brides.
• Brands that have a strong Facebook presence are more successful in getting their clients to
recommend them, via social media, to other future clients.
• Brands who post in a personal way or use the name of an editor instead of a brand name
are successful in engaging brides.
• Brands who engage in conversations about hot-button topics or who judge people do not
increase their brand’s value online.
• Brides like to talk about themselves and post personal information online, which should
help brands to target them and use Social Media to generate leads.