The results clearly suggest that the model is viable. That is, of the seven
hypothesized relationships tested in the current study, six were supported by the data.
When the direct effects in the model are evaluated, the results demonstrate that
positive affectivity and intrinsic motivation are the two personal resources reducing
employees’ emotional exhaustion. Such findings corroborate those of Iverson et al.
(1998) and Karatepe and Aleshinloye (2009). The results, which are also consistent with
the COR theory (Hobfoll, 2001), suggest that employees with positive affectivity and