Hotel and restaurant sales teams involve more than the individuals hired business traffic. specifically to experiences providing satisfying customer for hotel and restaurant guests begins with the front desk clerk and the restaurant host. A beautiful facility does not assure guest satisfaction. The hotel desk clerk is usually the first person that the guest encounters at the hotel. A bad experience will result in an unhappy customer who will tell potential customers about being dissatisfied. The housekeeping crew also leaves a lasting impression on hotel guests. Clean rooms and customer satisfaction go hand in hand. Some restaurants have guests who are willing to wait for a hour to be seated These restaurants have gained a reputation for excellent food and great service. A process. Catering sales satisfaction restaurant host begins the customer are enhanced by delicious hot food and top-notch service.