Dear Valued Customer,
Thank you for contacting LINE Customer Support.
We sincerely apologize for the inconvenience.
We will look into your issue further. Please answer the following and contact us again via the Reply URL at the end of this message.
Please note that we cannot offer any support for devices that are jailbroken or rooted.
1. What are the exact details of the steps leading up to the issue? Please include any error messages in full.
2. What is the information of your LINE account?
Country and country code:
Phone number:
Email address:
Device model:
LINE ID:
Display name:
Facebook verification:
3. What is the ID you are unable to search for?
LINE ID:
4. Does the same issue occur when you search by ID using the PC version of LINE?
We will look into the issue as soon as we receive your feedback. It may take some time for us to complete the investigation. We look forward to hearing from you soon.
Thank you for using our services, and please let us know if you need any additional assistance.