Thank you for your response.
Please kindly clarify:
- Why was the wrong release updated?
- Who did the update?
- What’s your standard process and work instruction for latest release update (who, when, how, etc.)?
- How does Eagle to ensure “this case will not be happened again”?
- Are there any other potential risks which happened in other clients? Were the Eagle’s Volvo contacts aware of these risks to avoid to happen?
- Any other issues you think necessary to be highlighted?
Please update me when UAT is done.