The firm that recognizes critical changes early will be better positioned to take advantage of opportunities
or to counter threats.
For example, a firm which introduces an employee education and retraining programme in advance of coming technological changes requiring more skilled or differently skilled labour will be better prepared to shift to new technologies and will encounter less resistance in doing so.
Motorola has excelled in providing remedial education and specialized training for employees so that
Total Quality Management and other improvement programmes could be implemented more effectively
by a more qualified workforce.