Thanks for your contacting.
We shipped your item on xxxxxx
By Thailand post
Shipment usually takes 4-7 weeks to reach your country due to strict custom policy.
I think the parcel may be a little delayed on the way for some possible reason.
Would you please help to wait for some more days?
If you still haven't receive it by that time, then please contact me.
I would like to try my best to support you.
Please don't worry.
Thanks for your understanding.
Best Regards!