Purpose – The effects of supply chain risk management (SCRM) on the performance of a supply
chain remain unexplored. It is assumed that SCRM helps supply chains to cope with vulnerabilities
both proactively by supporting robustness and reactively by supporting agility. Both dimensions
are assumed to have an influence on the supply chain’s customer value and on business performance.
The aim of this research is to provide clarity by empirically testing these hypotheses and scrutinizing
the findings by the means of case studies.