entrepreneurial approach towards their marketing
activities, they must embrace an entrepreneurial,
organisational culture (Bjerke and Hultman, 2002;
Collinson and Shaw, 2001). For this reason, when
developing the interview guide, the culture of
social enterprises was identified as a topic around
which to collect data. In particular, participants
were asked for those words which best described
the culture of their enterprise. When analysing
responses to this question it emerged that almost
three-quarters of participants specifically used the
words “open” and “creative” to describe the
culture of their enterprises. When asked to expand
on the reasons why they had chosen these
particular words, comments included the
following: