During the past couple decades, the Thai bureaucratic paradigm has been
changed by the influence of good governance, NPM, and the utilization of private
sector management tools. Public services have been provided not only for
government’s necessities but also citizens’ wants and needs. Public service users are
customers and citizens of the state rather than clients or constituents who always need
government support. Citizen-centered government has been the new paradigm of
government officials and public administration, instead of the traditional bureaucratic
system.