3. Submit the below necessary documents and it will be followed up by our Order Verification Team accordingly:
A copy of your personal ID or passport if you used a personal credit card for the transaction; a copy of your business registration if you used a company credit card
A copy of both sides of the credit card use
A copy of the bank statement for the credit card used
Normally, it will take 3-5 business days for our Order Verification Department to verity your card information after you submit the appeal.
Once the information is verified, you may continue to place order and make payment with card on AliExpress.
But please be noted that the verification process will still exist since it is working on per order basis.
About the reason: In order to ensure the safety of your payment, AliExpress will execute an verification process for each order generated on AliExpress for 24 hours.
Maybe this the system find there is risk and want to protect your money, so your order is cancelled and you temporally cannot use your card.
About the money: If you fail to pass the verification, please be assured that the payment for the order was not deducted by AliExpress. However, some banks would hold this payment in this situation. The payment will be back to your account and the speed depends on the clearing circle of your bank. If you want to make your payment released earlier, you are advised to contact the authorized department of your bank . (Please note it is the authorized department instead of bank teller )