Explain how trust is built from being consistent, persistent and insistent (in other words trusting, constantly there and firm).
Consistent : Just because a person who breaches a standard of performance or
does not reach a target is a perennially good performer is no reason for the
leader not to be consistent in their approach to managing people performance.
Persistent : If the leader is insistent only when things go wrong or when the
spotlight is upon them in some other way, then people will realise that there are
no actual standards of performance. They will not self-regulate beyond their own
beliefs of right and wrong.
Insistent : By insisting on minimum standards, the boundaries of what is
acceptable and unacceptable are clearly marked. If the leader is insistent then
most people will self-regulate their behaviour.