It is evident that whilstSMEmanagers are interested in knowledge, skills and experience as
keyelements ofHC,peoples’ soft skillsandattributes, such as attitude, willingnessandability to learnand
develop, andenthusiasm about the(ir)workare often considered moreimportant.HCis seen as potentially
an abundant resource, providing scope for competitive advantage at both personal and enterprise levels.