4. Research Methodology
The main objective of the research is to investigate the users’ satisfactions towards the multimedia elements in
the multimedia courseware titled InfoMap for teaching and learning the topic of History and Basic Concept of
Information among Part 1 students from Diploma of Information Management program in UiTM Sarawak,
KampusSamarahan. The framework for this research is divided into three stages as shown in Figure 1.
Stage 1 is a preliminary analysis which is based on interviews with the Part 2 students to get comments on how
they found learning the topic of History and Basic Concept of Information in their previous semester conventionally.
Moreover reading on the past research on integrating the computer based technology into teaching and learning
process has been done in this stage. Stage 2 is the development process of InfoMap which involves the five steps
which is based on ADDIE model: analysis, design, development, implementation and formative evaluation. The data
gathered from the analysis is used to design and develop the courseware. The evaluation on the interface of the
multimedia courseware has been done using heuristic evaluation. Stage 3 involves the multimedia courseware
testing and evaluation. This paper will discuss the evaluation result in term of users’ satisfaction towards the
multimedia elements designed in the multimedia courseware.