Choosing the design team is a delicate but essential task. For some individuals, their expertise will be critical to the design full time, for at least six to eighteen months. Others could be part timers called into meetings to provide their knowledge regarding specific questions.However, plan to err on the side of greater rather than lesser involvement,as this is very important work. Most units inside the company will resist putting their top people on teams like this. It seems to be too far removed from “real work” and good people are always scarce. Also, they may have become accustomed
to having their software custom-written for them, so they will assume that they can rewrite whatever comes from the team later. This obviously is an erroneous assumption, but they won’t know that unless they’re told. We recommend that the CEO/president/general manager take charge of this debate early in the processand let everyone know that the work will be done only once, via the ES design teams. Individual business units will no longer be able to develop software—except as part of the design teams.
A key requirement for membership on these teams is that all individuals must be able to make decisions for their organizations. They can’t simply report back to their business units and ask, “Mother, may I?” on each decision that needs to be made. If you don’t think that a unit is providing sufficiently senior and skillful people, one technique is simply to ask the business unit leader if this individual can speak for the organization on issues important to the leader’s promotion. Obviously, team members must work out a way to keep in touch with their home units and get appropriate advice and counsel, but they must be able to represent that unit completely and make decisions on its behalf.
Of course, this raises the question about how big a team should be.Our response: It depends. The smaller the team the better, but teams have run successfully with up to 20 people. Obviously, the larger the team, the tougher the role for its leader. However, we have seen small teams struggle if the purpose and intent is not clear and leadership from the top is missing.
What about the leader? Teams for some of the software modules will have a leader from the IT area, as that is clearly the key business function for corporate software. In other cases, it can be effective to recruit the leader from the key function. For example, someone from sales could be very effective in leading the design team for the Demand Management module. The function in question—Sales, in our example—will have very clear ownership of the design result so it makes sense to put them in charge of the work.
Choosing the design team is a delicate but essential task. For some individuals, their expertise will be critical to the design full time, for at least six to eighteen months. Others could be part timers called into meetings to provide their knowledge regarding specific questions.However, plan to err on the side of greater rather than lesser involvement,as this is very important work. Most units inside the company will resist putting their top people on teams like this. It seems to be too far removed from “real work” and good people are always scarce. Also, they may have become accustomedto having their software custom-written for them, so they will assume that they can rewrite whatever comes from the team later. This obviously is an erroneous assumption, but they won’t know that unless they’re told. We recommend that the CEO/president/general manager take charge of this debate early in the processand let everyone know that the work will be done only once, via the ES design teams. Individual business units will no longer be able to develop software—except as part of the design teams.A key requirement for membership on these teams is that all individuals must be able to make decisions for their organizations. They can’t simply report back to their business units and ask, “Mother, may I?” on each decision that needs to be made. If you don’t think that a unit is providing sufficiently senior and skillful people, one technique is simply to ask the business unit leader if this individual can speak for the organization on issues important to the leader’s promotion. Obviously, team members must work out a way to keep in touch with their home units and get appropriate advice and counsel, but they must be able to represent that unit completely and make decisions on its behalf.Of course, this raises the question about how big a team should be.Our response: It depends. The smaller the team the better, but teams have run successfully with up to 20 people. Obviously, the larger the team, the tougher the role for its leader. However, we have seen small teams struggle if the purpose and intent is not clear and leadership from the top is missing.What about the leader? Teams for some of the software modules will have a leader from the IT area, as that is clearly the key business function for corporate software. In other cases, it can be effective to recruit the leader from the key function. For example, someone from sales could be very effective in leading the design team for the Demand Management module. The function in question—Sales, in our example—will have very clear ownership of the design result so it makes sense to put them in charge of the work.
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