Dear Valued Client,
Thank you for your email.
Please be advised that your withdrawal request of USD 5.00 was processed back to your Credit Card ****5609.
As previously advised Credit Cards refund need approximately 2-5 working days to be completed and funds to be reflected to your end.
This time frame, however, might be extended, also depending on the Credit Card Issuer.
Please kindly note that Credit Cards are refunded only up to the amount deposited which means that we cannot send more funds to a Credit Card than the ones received.
Additionally please keep in mind that in case a Credit Card we refunded is blocked, inactive, cancelled or replaced you will still be able and receive your funds into your Bank Account linked with the said Card.
Should you however not get to receive your funds within a period of ten working days please let us know and we will request our payment provider for ARN numbers, which will help you locate your funds together with your Bank.
At your disposal for any further assistance or information required.
With best regards,
Angeliki Nerantzi
XM Team
Back Office