SECTION 2 (a)
Brief explanation of the agreed KPIs and it's progress
No Area of Focus KPI Objectives (as in Section 2) Brief explanation on KPI Scope, Base and Stretched Target as well as Actual Achievement as at mid year/year end.
1 Prod. % INCREASE of SALES
2 Exp. ECONOMIC PROFIT
3 Prod. ROTGA (%)
4 Prod. CONCESSION RENEWAL
5 Exp. YEAR ON YEAR REVENUE GROWTH (%)
6 Peop. SUCCESSION PLANNING and DEVELOPMENT OF TOP 20% PERFORMERS (EXECUTIVE ONLY) AND COMPETENCY GAP ANALYSIS
7 Peop. EMPLOYEE CLIMATE SURVEY
8 Syst. TOTAL COST SAVINGS THROUGH SYSTEM IMPROVEMENT PROJECTS
9 Image. MOL PERCEPTION INDEX (TNS SURVEY)
10 Image. MOL CUSTOMER SATISFACTION STUDY (GOVT SECTOR) - SYNOVATE HEALTHCARE