Human error and equipment incomplete.
At receiving product, on bay 9 after we placed a dock leveler on the truck we found the truck’s floor was lower than the warehouse’s floor then made the dock leveler slightly slope and slightly flap when move the palletize product pass it. Another factor that made damage was the slightly bending of the dock leveler. During the Handlers was moving a pallet by hand lift truck pass the dock leveler they quite low lifting the pallet from the floor. Made the pallet hit to the edge of dock leveler that slightly flapping & bending then product collapsed and damage.