Our engineer team analyzed the defect cause with PRI-5400. We did lots of test to find the problem. Finally, we almost found the cause of defective and I am glad to inform this to you. We are trying to find the technical solution and make prototype product to the test first.
I will send the report of defective to you as I receive the data from R&D department. After we finish the test, we are going to send the sample products of PRI-5400 to you.
Also we making the sample of SD-100 that I sent emailed you last time. Sample of SD-100 is going to dispatch with PRI-5400.
The information from R&D department, it seem possible to deliver the samples in a month. I will update information to you as I get any data from R&D department.
FYI, Sophia came back to office from last Monday. She will process your order faster than I did. Also if you have any future question, you can send email to Sophia and me. We will response to you as soon as possible