Two Common Coaching Mistakes
The key process underlying the success of behavior-based coaching is interpersonal observation and feedback. After appropriate education and training, workers follow these steps:
1. A list of critical safe and at-risk behaviors is derived for particular work areas or for an entire work site
2. Critical behaviors are defined precisely and operationally so all participants can observe them objectively and reliably
3. A critical behavior checklist (CBC) is developed to record safe and at-risk behaviors
4. Observers use the CBC to observe and evaluate the work practices of individuals or groups
5. Observers share the results with the people they observe in one-to-one coaching sessions and at group meetings
6. Participants periodically discuss successes and failures with their observation and feedback procedures to continually improve the process
7. Participants develop intervention techniques to decrease resistance and increase long-term involvement in the process