The rapid development of ICTs has led to an unprecedented revolution in the
hospitality industry. At present, ICTs are used as new tools for hospitality marketing
and management, as well as a platform that links suppliers and customers.
Increasingly, the impacts of ICTs are becoming stronger as they are an integral part of
the competitiveness of hospitality firms. This paper reviews the development of ICT
usage in hospitality from the perspective of suppliers. It contributes to enabling
hospitality practitioners and researchers to better understand the recent research
findings and the managerial applications of ICTs. On the basis of the findings of a
content analysis of 88 published articles, ICTs appear to play an important role in
strategic and operational management. Despite the strong emphasis placed on ICTs by
hospitality researchers, some managers are still reluctant to fully implement ICTs in
their organizations