Manage delivery for IT production systems and services
• Drive incident, issue and outage management, investigation and restoration
• Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance
• Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production
Support infrastructure operations
• Operate IT production services according to management protocols and Service Level Agreements (SLAs)
• Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services
• Provide operational support, ensuring production systems and devices are online and available