3. In addition, all incoming calls should be answered in a polite manner.
Especially for the business telephones,you should always answer the phone by saying the place where you work and your name.
The welcoming sentence should be something like “Good morning, ABC Company, Montha speaking,how may I help you?”This lets the callers Know that they have reached the right place,and lets them Know to whom they are speaking.
4.Finallly,speak with confidence in a slow, clear and simple way.
Be always polite to callers,even on bad day.
If you are taking notes during the call,take them immediately and accurately.
You may also necessary.