Take careful notes t is a good idea to take handwritten notes. Usually tape recorders make users nervous. However, taking notes signals that you think te information you are obtaining is important, and the user is complmented. If two analysts conduct each interview, they can compare notes later. questions or outstanding Identify and document in your notes any unanswered issues that were not resolved. A good set of notes provides the basis for building the analysis models as well as establishing a basis for the next interview session.
Figure 2-10 is a sample agenda for an interview session. Obviously, you do not need to conform exactly to a particular agenda. However, as with the interview checklist shown in Figure 2-9, this figure will help prod your memory on issues and items that should be discussed in an interview. Make a copy and use it. As you develop your own style, you can modify the checklist to the way you like to work.