This is possibly the biggest challenge for Starbucks due to UK buyers’ significant choice in coffee shops. Furthermore with the difficulty of patenting coffee products, successful innovations such as the Frappaccino are subject to copycat products – as admitted by Costa to “give customers what they are demanding”. Despite this, Starbucks has attempted to successfully create an official customer community of brand advocates through MyStarbucksIdea.com, which takes suggestions and generates discussion as to how the company should improve. Since launch in 2008, 98,000 ideas have been submitted and more than 100 adopted – ranging from community projects to bringing back Salted Caramel Hot Chocolate. Numerous studies have highlighted the correlation between listening to customers and customer loyalty, which is clearly critical in an industry with low switching costs.