8. Discussion
The primary purpose of this research is to study the potential role simulation-based decision support systems can play in
ERP implementation. Whilst the studying ERP implementation process is not the focus of this process, the Key Informants
are allowed to share their experiences accumulated from ERP implementation, raise issues and concerns encountered during
implementation, as well as solutions to these issues.
The four Key Informants interviewed, with a total sixty years of experience in IT field, recognise the benefits that
simulation based DSS can bring to ERP implementation. They agreed that DSS can be an useful tool prior to and during
ERP implementation, and can be used to predict efforts and resources needed for an ERP implementation, which facilitate
decision makers adopting a ERP system or not. According to Key Informant 1, the MIS-Manager, when organisation utilise
DSS implementation can be accelerated, and cost effective with increased users’ satisfaction. Further, Key Informant 4, the
BI-Administrator suggested that presence of model could give implementation team a confidence to take initiatives.
However, Key Informant 2, the SQA-Analyst was of the view that organisations SMEs needs to be cautious before adopting
the model since a model has to be expert at particular project and industry. In addition, he warned, too much reliance can be
‘injurious’ to the project and outcomes.
After discussing the role a prediction model could play in implementation, the next question in the interview was
focussed on finding out participants’ views on which factors they consider critical for the success of DSS and
implementation. It was observed that Key Informants generally agreed on certain factors which they considered can be more
critical in DSS development. It was generally agreed that top management support is essential for project success. However,
according to one Key Informant top management support is not required most of the time; however, it might be needed at
critical stages when there are roadblocks in implementation. As literature also suggests that too much top management
support can be dysfunctional and lead to failures [9, 17]. Whilst Young (2006) suggests that project can succeed without
following general prescription for top management support. Similarly, Key Informants considered experienced project
management as a backbone of the project, while Vendor Support was also rated as an important constituent since