competency: Motives, Traits, Self-concepts, Knowledge, and
Cognitive and Behavioral Skills. In general competency,
individual characteristics such as motives, traits,
self-concepts and knowledge lead to skills, and the action of a
person with skills has an effect on the performance of his or
her business from a computing perspective. In other words,
computing competency is to transform general competency
into a type of competency based on a computing perspective.
Hence, the end-user computing competency (ECC) can be
defined as the total set of knowledge, technology, skills and
attitudes which function as action characteristics of an
organizational member who can do his or her task
outstandingly in a computing environment. In other words,
ECC indicates individual total ability to apply computing
technology, solutions, and computing systems to his or her
tasks in a computing environment.
This study generated 29 items to measure an end-user
computing competency based on the definition and
components of computing competency in previous research