Sorry to bother you.
-We have advised your agent to release your goods.as the goods arrived,you can get it out.
-about the goods you order,we qoute you EXW.if you want me to send the documents,its oky.but you need to transfer us the express fee(actual cost payment)first.
-by the way,your agent is not professional,they bother us many times just for a petty things which they should take resposibility.if you want to ship next time,i can intruduce you some professional agent to help you do your shipment.