Guest: Excuse me, but can you help me?
Staff: Of course ma’am, what can I do for you?
Guest: Someone just stole my purse off my shoulder outside the hotel.
Staff: Are you OK?
Guest: Yes, just shaken up a bit.
Staff: Why don’t you sit down here and I’ll call the police for you.
Guest: Thank you; I appreciate your help.
Guest: I don’t understand what the taxi driver is trying to say. Could you translate for me?
Staff: Of course sir, I’d be delighted to help.