“Spoofing” involves scammers sending an e-mail that contains falsified sender details. For example, the perpetrators give an employee in the finance department the impression that they are a manager. They then instruct the employee to transfer large sums of money to the scammer’s bank account. Thanks to the vigilance of KSB employees, we have already managed to thwart this kind of attempted fraud.
Such e-mails often contain non-disclosure instructions to prevent employees from making enquiries. Scammers also like to send their e-mails at times when contact persons are difficult to reach, such as on a Friday afternoon. On no account should you allow yourself to be put under pressure.
Falsified e-mail addresses that end in ksb.com can only be sent to companies that are not yet part of the KSB e-mail network. This affects North America, Pakistan and Turkey in particular. But even those who have a ksb.com address are not completely safe because users of e-mail services can change the name that appears in messages they send to anything they like. This results in the e-mail program displaying a falsified sender name – the “display name”. However, when you open the e-mail, you can see the sender’s full e-mail address.
If anything in an e-mail seems unusual, especially if someone is asking for money or confidential information, please inform the finance department immediately.
How to spot a falsified address: Only the display name appears in the overview