This report is the property of the National Literacy Trust and is protected by copyright law.
National Literacy Trust will consider requests to use extracts or data from this publication
provided that you:
• Acknowledge that the content is the work of the National Literacy Trust and provide
appropriate references in any publications or accompanying publicity.
• Anonymise all data to protect the identity of any individual or organisation.
• State that any views expressed are yours and not necessarily those of National Literacy
Trust.